Privacy Policy

Last updated: March 5, 2026

At Tekpair, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and services.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

  • Name, email address, and phone number
  • Profile picture and date of birth
  • Residential address and service location
  • Payment information (securely processed through third-party payment gateways)
  • Government-issued ID for service provider verification

1.2 Usage Information

We automatically collect information about how you interact with our platform:

  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, actions taken)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

1.3 Service-Related Information

  • Booking details and service history
  • Reviews and ratings
  • Communications with service providers and support team
  • Photos or videos related to service requests

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To facilitate bookings, connect you with service providers, and process payments.
  • Account Management: To create and manage your account, verify your identity, and provide customer support.
  • Communication: To send booking confirmations, service updates, promotional offers, and platform notifications.
  • Improvement: To analyze usage patterns, improve platform functionality, and enhance user experience.
  • Safety & Security: To detect and prevent fraud, ensure platform security, and protect user safety.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms.

3. Information Sharing and Disclosure

3.1 With Service Providers

We share necessary information with service providers to facilitate bookings, including your name, contact details, and service location.

3.2 With Third-Party Service Partners

We may share data with trusted partners who assist in:

  • Payment processing (payment gateways)
  • SMS and email notifications
  • Cloud hosting and data storage
  • Analytics and performance monitoring

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage with access controls and authentication
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Maintain business records and analytics

When your data is no longer needed, we securely delete or anonymize it in accordance with our retention policies and applicable laws.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request your data in a portable format.
  • Objection: Object to certain data processing activities.

To exercise these rights, please contact us at support@tekpair.store.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized content and advertisements
  • Improve security and detect fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Tekpair is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or platform notifications. Your continued use of Tekpair after such changes constitutes acceptance of the updated policy.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Tekpair Privacy Team

Email: privacy@tekpair.com

Support Email: support@tekpair.store

Location: West Bengal, India

Your Consent

By using Tekpair, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.